Welcome to ReviewRail! Below you’ll find my quick start tutorial to getting more feedback, reviews and referrals for your business. RR works really, really well but you need to use it and add customers. Under the video you’ll find some useful notes that you can use as a reference.

 


How ReviewRail Works

1. You enter your customer into RR (or MailChimp/Constant Contact if synced)
2. They get an email to rate your business and give you feedback
– 1-3 stars they will go to an internal form which will help prevent them from posting their feedback online
– 4-5 stars they will be brought to a page where they can copy & paste their feedback to 3rd party review sites like Google and Yelp
3. Your happy customers will be put into your referral program and a few days later get an email to share their unique referral link with friends and family

Follow These Steps For Success

There are training videos throughout the dashboard but use this as a reference and make sure you complete all steps.

Step 1: Optimize your links

After you sign up, you’ll want to optimize your Google, Facebook and Yelp links in RR so you get more online reviews.

GOOGLE
1. Go to https://www.google.com/.
2. Enter your business name. If you don’t see it also enter your city and state.
3. On the right hand side, click Write a review and copy that URL.
4. Go to RR’s Review Links page, pick Google and copy your URL into the empty field. Then click Add Another Link.
5. Remove all other Google links except that one.

(If you don’t see your business listed, watch the training video for more info.)

YELP
1. Go to your Yelp page.
2. Click on the Write a Review link and copy that URL.
3. Go to RR’s Review Links page, pick Yelp and copy your URL into the empty field. Then click Add Another Link.
4. Remove any other Yelp links except that one

FACEBOOK
1. Go to your Facebook business page.
2. Click on the Review tab and copy that URL.
3. Go to RR’s Review Links page, pick Facebook and copy your URL into the empty field. Then click Add Another Link.
4. Remove any other Facebook links except that one

(Check out the FB & Yelp training video for help.)

Confused? No worries! Submit a ticket and we’ll make sure your links are optimized.

Step 2: Add the widget to your site

You now want to add the Referral & Contact Widget to your website. This is super important because it will help to EXPLODE your leads and referrals.

1. Head over to our Tools page.
2. Scroll down and copy the Referral & Contact Widget code.
3. Go to your site and paste it in all pages (in most sites you can do this in the section and it will get inserted into all pages).

(If you’re confused check out our training video or submit a ticket and we can install it on your website.)

Need help? We’re here for you. Submit a ticket and we can pop the widget onto your website.

Step 3: Add customers

Follow one of these 4 ways to add customers below. You’ll get more feedback by adding new customers. I don’t recommend adding customers that are 2+ months old.

ADD A SINGLE CUSTOMER (Training Video)
1. Click here.
2. Enter your customer’s first name and email (you’ll get more feedback by including their first name).
3. Click Add New Customer.

BULK UPLOAD CUSTOMERS (Training Video)
1. Click here.
2. Download our CSV file here and enter your customers information. Try to at least include the email and first name.
3. Click Upload and select your file.
4. Click Add Customers.

SYNC YOUR MAILCHIMP ACCOUNT (Training Video)
1. Click here.
2. Click Select and then MailChimp.
3. Enter your MC username and password.
4. In RR select the list you want to sync and then select Yes, but only for new users added to this list.
4. Click Update Settings.

We will first make a backup of your list that you can download. Then we will then sync your list. It could take a few hours. All you need to do is add customer emails to your MailChimp list and they will sync over to ReviewRail. We’ll send them feedback automatically.

SYNC YOUR CONSTANT CONTACT ACCOUNT (Training Video)
1. Click here.
2. Click Select and then Constant Contact.
3. Enter your CC username and password. Click Allow.
4. In RR select the list you want to sync and then select Yes, but only for new users added to this list.
4. Click Update Settings.

We will first make a backup of your list that you can download. Then we will then sync your list. It could take a few hours. All you need to do is add customer emails to your Constant Contact list and they will sync over to ReviewRail. We’ll send them feedback automatically.

If you need any help, please submit a ticket and we’ll get you going. When ReviewRail is used correctly, it’s a super powerful tool for your business.